FAQs
1. Where is Scouts Global based?
Scouts Global operates from the heart of adventure. While our online store allows us to serve explorers worldwide, our roots are firmly grounded in a love for nature and the great outdoors.
2. What products do you offer?
We specialize in adventure-inspired clothing and accessories, including tees, hoodies, sweatshirts, towels, mugs, phone cases, and more—all featuring personalized Scout-themed designs.
3. How long will it take to receive my order?
Our processing time is 2-3 business days. After that, delivery depends on your chosen shipping method:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- International Shipping: 10-14 business days
4. Do you offer international shipping?
Absolutely! We’re here to equip adventurers all over the globe. Just keep in mind that customs fees or import taxes may apply, depending on your location.
5. Can I customize my order?
Yes! Many of our products are designed with personalization in mind. Choose from different designs, colors, and options to make your gear uniquely yours.
6. What if my order arrives damaged or incorrect?
Your satisfaction is our priority. If something isn’t right, please contact us within 7 days of receiving your order. We’ll make it right by offering a replacement, exchange, or refund.
7. How can I track my order?
Once your order ships, we’ll send you a tracking number so you can follow its journey to your doorstep.
8. Do you accept returns or exchanges?
Yes, we accept returns or exchanges within 14 days of delivery, as long as the item is unused and in its original condition. Personalized products are non-refundable unless they arrive damaged or defective.
9. How can I contact Scouts Global?
We’re here to help! Reach out to us via our contact page.
10. Is Scouts Global environmentally friendly?
We’re committed to protecting the planet we love. Many of our products are crafted with sustainable materials, and we strive to minimize waste in our processes.